Return & Refund Policy — tumblerCart India
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Return & Refund Policy

We want you to love your tumblerCart purchase. If something went wrong, here's exactly how we make it right.

Last updated: May 2025
Return Eligibility 01

We accept returns and exchanges only in the following circumstances. Please read carefully before initiating a return request.

✓  Accepted for Return
  • Manufacturing defect (cracks, seal failure, faulty lid)
  • Product damaged during shipping
  • Wrong item delivered (different SKU or colour)
  • Item missing from order
✕  Not Eligible for Return
  • Change of mind or personal preference
  • Colour variation from screen display
  • Damage caused by misuse or improper care
  • Items reported after 48 hours of delivery

Important: All returns are assessed manually by our team. Please ensure you have unboxing video or photographic evidence of the issue ready before submitting your request.

Time Frame 02

Time limits apply strictly. Claims raised after the stated windows will not be accepted regardless of the issue.

48
Hours
Report damaged or wrong items after delivery
3–5
Business Days
Return reviewed & approved by our team
5–7
Business Days
Refund credited to original payment method

Delivery is confirmed by the courier's tracking update. The 48-hour window starts from the timestamp shown in the tracking system, not from when you personally open the package.

How to Initiate a Return 03

Follow these steps to raise a return request. Incomplete requests will delay the process.

1
Email us within 48 hours of delivery
Send an email to care@tumblercart.in with the subject line: "Return Request – [Your Order Number]"
2
Include required information
Your order number, full name, registered email, a clear description of the issue, and photo/video evidence of the defect or damage.
3
Wait for team review
Our support team will review your claim within 3–5 business days and respond with a decision and next steps.
4
Ship item back (if approved)
If your return is approved, you will receive a return shipping address. Pack the item securely in its original packaging where possible. Return shipping costs are borne by the customer unless the error is on our part.
5
Receive your refund or replacement
Once we receive and inspect the returned item, your refund or replacement will be processed within 5–7 business days.
Refund Process 04

Approved refunds are processed back to the original payment method used at checkout.

  • UPI / Net Banking: Refund within 5–7 business days
  • Credit / Debit Card: Refund within 7–10 business days depending on your bank
  • Cash on Delivery (COD): Refund via bank transfer — please share your account details when raising the request
  • Razorpay / Wallet: Refund within 3–5 business days

Bank processing times are outside our control. If you do not see your refund after 10 business days, contact your bank first before reaching out to us.

Exchanges 05

We offer exchanges for the following situations, subject to stock availability:

  • Wrong colour or size delivered by our error
  • Defective product where replacement is preferred over refund

To request an exchange, follow the same process as a return — mention "Exchange Request" in your email subject line. Exchanges are not guaranteed if the desired variant is out of stock; a refund will be issued in that case.

Non-Returnable Items 06

The following items cannot be returned or refunded under any circumstance:

  • Items that have been used, washed, or show signs of wear
  • Items returned without original packaging
  • Returns initiated after 48 hours of confirmed delivery
  • Products purchased during sale or clearance events (unless defective)
  • Accessories, lids, and straws sold separately
Damaged or Wrong Orders 07

If you receive a damaged or incorrect item, we take full responsibility. Please do the following immediately upon receiving your order:

  • Record a clear unboxing video — this is the strongest evidence
  • Photograph the item, packaging, and shipping label
  • Email care@tumblercart.in within 48 hours with all evidence

For damaged or wrong orders confirmed to be our fault, we cover return shipping costs and prioritise your replacement or refund.

Still have a question?

Our support team is available Mon – Sat, 9 am to 7 pm IST.

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